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Terms and Conditions

Terms and Conditions

Effective Date: 12/01/2025

Welcome to the West Coast Water Filtration ("we," "our," "us") website. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products and services offered by West Coast Water Filtration. By accessing or using our website or services, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our website or services.

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1. Definitions

  • "Website" refers to our online platform located at [Your Website URL].

  • "Services" include the sale, installation, and maintenance of water filtration systems.

  • "Products" refer to water filtration systems, components, and accessories available for purchase.

  • "You" or "Customer" refers to individuals or entities accessing our website or purchasing our products or services.

2. Use of Website

  • You must be at least 18 years of age to use our website or place orders.

  • You agree to use our website for lawful purposes only and in accordance with these Terms.

  • Unauthorized use of our website, including hacking, data scraping, or other malicious activities, is strictly prohibited.

3. Product Information and Availability

  • All product descriptions, pricing, and availability are subject to change without notice.

  • We strive to ensure that product information on our website is accurate, but errors may occur. In such cases, we reserve the right to correct any inaccuracies and cancel orders if necessary.

  • Images of products are for illustrative purposes only and may not represent the exact appearance of the delivered items.

4. Orders and Payment

  • By placing an order, you agree to provide accurate and complete information.

  • Orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason.

  • Payment must be made in full at the time of purchase. Accepted payment methods will be listed on our website.

  • If your payment is declined, we reserve the right to cancel your order.

5. Delivery and Installation

  • We will provide an estimated delivery or installation date at the time of order. However, these dates are not guaranteed and may vary due to unforeseen circumstances.

  • It is your responsibility to ensure that the installation site meets the required specifications for the selected product.

  • Additional charges may apply for installations requiring significant modifications or additional materials.

6. Returns and Refunds

  • We accept returns for faulty or defective products in accordance with Australian Consumer Law. Please contact us within [14 days] of receiving your product to initiate a return.

  • Products must be returned in their original packaging and condition unless they are defective.

  • Refunds will be processed within [30 days] after we receive the returned product.

  • Installation fees are non-refundable unless the service was not delivered as agreed.

7. Warranties

  • All products come with a manufacturer’s warranty. Warranty details will be provided with your purchase or are available upon request.

  • Our installation services are warranted against defects in workmanship for [X months/years].

  • This warranty does not cover misuse, neglect, or unauthorized modifications.

8. Limitation of Liability

  • To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from your use of our website, products, or services.

  • Our total liability for any claim is limited to the amount paid for the product or service in question.

  • Nothing in these Terms excludes your rights under Australian Consumer Law.

9. Intellectual Property

  • All content on our website, including text, images, logos, and designs, is our intellectual property or used under license. You may not reproduce, distribute, or use any content without our prior written consent.

10. Privacy

  • Your personal information is collected, used, and disclosed in accordance with our [Privacy Policy](link to privacy policy).

11. Changes to Terms

  • We may update these Terms from time to time. Any changes will be posted on our website, and the "Effective Date" will be updated. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

12. Governing Law

  • These Terms are governed by the laws of Western Australia. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts in Western Australia.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us:

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West Coast Water Filtration
Email: hello@westcoastfilters.com.au
Phone: [Your Phone Number]
Address: P.O. Box 1044 Wangara DC 6065 WA

Website: www.westcoastwaterfiltration.com.au

By using our website or purchasing our products and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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