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1. Collection of Personal Information

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We collect personal information to provide you with our products and services. This may include:

• Contact Details: Name, email address, phone number, and postal address.

• Billing Information: Credit card details, bank account information, or payment transaction details.

• Account Information: Login credentials for your online account, if applicable.

• Service Details: Information about the products or services you purchase, including installation requirements and preferences.

• Communication Records: Emails, phone conversations, or other communications with us.

• Technical Information: IP addresses, browser types, and cookies collected when you use our website.

We collect this information through forms on our website, phone or email communications, in-person consultations, and cookies or similar technologies.

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2. Use of Personal Information

We use your personal information for the following purposes:

• To process orders and provide products and services.

• To arrange installation appointments.

• To respond to your inquiries or requests.

• To send marketing communications (if you have consented to receive them).

• To improve our website, products, and services.

• To comply with legal obligations or resolve disputes.

3. Disclosure of Personal Informationch

We may disclose your personal information to:

• Third-party service providers who assist in delivering our products and services (e.g., couriers, payment processors, or installation contractors).

• Legal or regulatory authorities if required by law.

• Professional advisors such as lawyers or accountants, if necessary.

• Other third parties with your consent.

We do not sell or rent your personal information to any third parties for marketing purposes.

4. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. Measures include:

• Secure servers and encryption of sensitive data.

• Restricted access to personal information by authorized personnel only.

• Regular monitoring and updating of security protocols.

However, no data transmission over the internet or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Accessing and Correcting Your Information

You have the right to access and correct your personal information held by us. To request access or correction, contact us using the details provided below. We may ask you to verify your identity before granting access or making corrections.

6. Cookies and Website Analytics

We use cookies and similar technologies to enhance your experience on our website. These technologies help us analyze website traffic, remember your preferences, and improve our services.

You can manage or disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

7. Marketing Communications

If you consent, we may send you marketing communications about our products, services, and promotions. You can opt-out at any time by:

• Clicking the "unsubscribe" link in our emails.

• Contacting us directly using the details below.

8. Cross-Border Data Transfers

In some cases, your personal information may be transferred to or stored in servers located outside Australia. We will ensure that such transfers comply with applicable privacy laws and offer similar levels of protection for your information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

10. Complaints

If you believe we have breached your privacy rights or the Australian Privacy Principles, you can make a complaint by contacting us. We will investigate and respond to your complaint promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Effective Date" at the top will be updated. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

West Coast Water Filtration
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Physical Address]
Website: [Your Website URL]

By using our website or engaging with our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.